Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dance City's avatar
Dance City
New member | Level 2
3 years ago

File Request - The following characters are not allowed: angle brackets \ / : ? * " |

Hello,   I'm creating a file request, like I have many time before but suddenly it is coming up with this warning: 'The following characters are not allowed: angle brackets \ / : ? * " |'   ...
Create
Error Messages
File requests
Share
upload
DeWalta's avatar
DeWalta
Explorer | Level 4
3 years ago

and yes I have also tried changing multiple titles...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DeWalta, could you attach a screenshot showing us exactly where you're seeing this message?

  • lawman99's avatar
    lawman99
    Explorer | Level 4
    3 years ago

    Hi. I'm getting the same issue, despite creating tons of file requests successfully in the past. As with others who posted, no file request creation seems possible. Tested in Chrome and Safari - same result. 

     

    • lawman99's avatar
      lawman99
      Explorer | Level 4
      3 years ago

      UPDATE: Creating a request via the Dropbox app on an Android phone also fails but with a slightly different error message - 'Your file request couldn't be created. Please try again later'.

      I assume it is still the same overall issue.

    • justnickrich's avatar
      justnickrich
      New member | Level 2
      3 years ago

      Same exact issue on Chrome and Safari using an M1 Mac Studio.  Dropbox any feedback or fix coming soon as this is a vital feature used frequently???

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey lawman99 & justnickrich - thanks for flagging this with us.

       

      Could you please clear your browser's cache and also try an incognito window with no extensions or plugins running and let us know if you still get the same error? 

       

      • lawman99's avatar
        lawman99
        Explorer | Level 4
        3 years ago

        Hi Walter  So it is now working, in that I am able to create file requests. Just an Incognito window wasn't enough, the cache also had to be cleared for it to work in Incognito mode. It still doesn't work in a normal browser window, so for a workaround it's OK but the issue should be properly fixed.

        Thanks for advising. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!