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t3ch's avatar
t3ch
New member | Level 2
2 years ago

File request doesn't work instead it gives me an error.

Hello, I have a Professional plan and 3GB space left, but when I create a File request, the page with the generated URL displays "This file requested has been closed, deleted, or never existed".
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t3ch's avatar
t3ch
New member | Level 2
2 years ago

Dear Megan,

 

I tried to share a link but I have information that it's not possible:

 

"Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

Can you check when it happened and what is the real reason of this? I can't remember I did something wrong on my account, can it be a mistake?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No worries t3ch!

 

I've created a ticket on my end for you, in order for us to have a closer look into this. 

 

I'll see you there, thanks! 

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