Forum Discussion

fabmol's avatar
fabmol
Explorer | Level 3
3 years ago

File request folders not syncing

Hi   I use file requests heavily and up until a few days ago any new files uploaded through file requests would show up on my desktop pretty quickly.    Over the last few days, uploaded files...
desktop
Mac
sync
fabmol's avatar
fabmol
Explorer | Level 3
3 years ago

HI Walter, it looks like its stuck in a uploading phase and never complete

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

H fabmol, could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off.

 

Afterwards, re-download the app from here.

  • fabmol's avatar
    fabmol
    Explorer | Level 3
    3 years ago

    I've done that and finally everything is up to date.

     

    I'll keep my eye on the file requests folder as files come in later today to see if it syncs up properly.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, keep us informed on any updates!

      • fabmol's avatar
        fabmol
        Explorer | Level 3
        3 years ago

        Hi

         

        So files are syncing but the folder structure (based on last upload) doesn't change. See below, there was a file uploaded (just under green bar, that's the folder). Usually the file just uploaded would push the folder to the top of the file requests list as I sort by most recent. 

         

        It not happening

         

         

         

         

         

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