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Forum Discussion

SimonB_DO's avatar
SimonB_DO
Explorer | Level 3
2 years ago

File request upload failing on large file

Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file reques...
File requests
sync
upload
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SimonB_DO, thanks for checking! 

 

Since this behavior is present on both browsers, would you mind reaching out to your client -if possible-, in order to ask more as to what type of plan they're using on their end? 

SimonB_DO's avatar
SimonB_DO
Explorer | Level 3
2 years ago

Hi Megan,

 

Both users are confident they are on Business Plus. I have asked them to double check but only so many times I can ask what they feel to be a silly question!

 

It really does feel like a cap or limit of some kind as I can upload 2 x 22 GB files no problem and most of the 116GB transfer happens and it just fails at the last minute. An error message explaining it being a file size issue would clear things up but it gives no explanation.

 

Cheers

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SimonB_DO! 116GB is the size of a single file and not a folder, correct? 

     

    If yes, and your clients are on a Business Plus plan indeed, then you should be able to upload it via their file request. Please give this a go via an incognito window and a different internet connection (if that’s possible) and let me know if the issue persists.

    • SimonB_DO's avatar
      SimonB_DO
      Explorer | Level 3
      2 years ago

      Hi Nancy, incognito mode looked good for a while and the upload got to 100% and then failed. Pictures attached for reference. I will try a different internet connection from

      home this evening.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        We recently had a different issue with File Requests, that has since been fixed SimonB_DO.

         

        I'm not sure if these could be correlating, but I'd definitely appreciate it if you could give it one more try and let me know. 

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