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Stuart_Hunt's avatar
Stuart_Hunt
Explorer | Level 3
3 years ago

File Share email not recieved

Weekly a file is shared with several people.  All but one recieve the email with the link (the one not getting the email is actually the most important recipient)   
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Stuart_Hunt's avatar
Stuart_Hunt
Explorer | Level 3
3 years ago

I only use this dropbox account  

Back on 17 Aug 2023 and before that the emails came to me 

Nothing has changed from our end as far as we know 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

As this sounds like a shared folder or folder, it should appear on your Dropbox page here or here. Do you see the file you were invited to view there?

 

Are you using a public email provider, or a private business, education or phone carrier domain?

  • Stuart_Hunt's avatar
    Stuart_Hunt
    Explorer | Level 3
    3 years ago

    Thank you Jay,

    Yes I can see the files in the shared files folder. 

    The emails are sent from hotmail email account. 

    My email is a telco/carrier email account

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