Forum Discussion

twopianohands's avatar
twopianohands
Explorer | Level 3
2 years ago
Solved

File with a grey circle on my computer - how to get rid of it?

Hi! I never had any issues with Dropbox, all just went smooth. For a few weeks now I sometimes get a grey circle in front of a file that i want to put into the Dropbox. It's only when I move a file...
desktop
sync
  • Walter's avatar
    Walter
    2 years ago

    Hey twopianohands - thanks for posting on our Community and happy Friday!

     

    This icon means that the file is online only. Could you try making it available offline and let me know how it goes?

     

    Thanks so much! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The files you see on the mobile app for iOS and iPadOS are a preview of your files anyhow twopianohands - not the actual files. This is because the mobile app is merely a way to preview your files and take quick actions but not actually sync them to your device as this could lead to memory and storage issues. 

 

I hope this clears things up a tad! 

twopianohands's avatar
twopianohands
Explorer | Level 3
2 years ago

It does, thanks a lot!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No biggie twopianohands - I'm glad we sorted this out in the end.

     

    See you around the Community and have a lovely weekend!

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