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Jimmyblacksmith's avatar
Jimmyblacksmith
New member | Level 1
2 years ago
Solved

Files and Folders show up online but not in Windows File Explorer

I have a shared folder that I can see only by using my web browser, and it doesn't show up in Windows File Explorer. I have another shared folder that shows up in Windows File Explorer, but most of t...
desktop
sync
windows
  • Jimmyblacksmith's avatar
    Jimmyblacksmith
    2 years ago

    Hi Hannah,
    This was actually the solution. I eliminated all the colons, and the files appeared.

Jimmyblacksmith's avatar
Jimmyblacksmith
New member | Level 1
2 years ago

I should add: I have several computers with dropbox installed. I get the identical problem on all of them.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jimmyblacksmith, thanks for bringing this to our attention.

    Is it possible that the folders and files in question contain any of the incompatible characters in this article?

    And if so, do they sync if you rename the files to remove these characters?

    Let me know how it goes.

    • Jimmyblacksmith's avatar
      Jimmyblacksmith
      New member | Level 1
      2 years ago

      Hi Hannah,
      This was actually the solution. I eliminated all the colons, and the files appeared.

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