Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

stolenbuick's avatar
stolenbuick
Helpful | Level 5
3 years ago
Solved

Files are visible online in folders but then the folders are empty when they download

Well, I'm a long time power user for my photo business and have never had this problem before. I have a guy uploading cr2 files to a set of folders. I can see the folders online and the photos in the...
desktop
Share
sync
  • stolenbuick's avatar
    stolenbuick
    3 years ago

    I figured it out. It was a copy paste from a multiple fields in an excel schedule I gave to the photog. When he pasted the folder titles across multiple cells , it also copied and pasted the tab instruction between each cell on a single line. The tab arrow instruction was invisible in the title so it did not show any incompatible characters. I discovered by copy pasting the title from Dropbox folder to a web browser and then the tabbing arrows became visible. Wow. Mystery solved. Add that one your solution que... Invisible tab instructions from excel! If you are interested I can send you what it looked like in the browser. This one drove me nuts all morning long but I finally figured it out. 

stolenbuick's avatar
stolenbuick
Helpful | Level 5
3 years ago

I figured it out. It was a copy paste from a multiple fields in an excel schedule I gave to the photog. When he pasted the folder titles across multiple cells , it also copied and pasted the tab instruction between each cell on a single line. The tab arrow instruction was invisible in the title so it did not show any incompatible characters. I discovered by copy pasting the title from Dropbox folder to a web browser and then the tabbing arrows became visible. Wow. Mystery solved. Add that one your solution que... Invisible tab instructions from excel! If you are interested I can send you what it looked like in the browser. This one drove me nuts all morning long but I finally figured it out. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, stolenbuick.

 

I'm glad to see you were able to figure out this issue and for providing your solution here.

 

If you come across any other issues, don't hesitate to let us know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!