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MathewCross's avatar
MathewCross
Helpful | Level 6
3 years ago
Solved

Files do not get downloaded automatically on Mac

Hi there, 

 

I am experiencing an issue with files added by other users after installing the new Dropbox on MAC OS 13.1 (22C65). I need the files to be downloaded automatically to my drive instead of having to download them manually. This does not happen. I have Dropbox system extension as off. What else can be done?

  • I think a resolution may be to right-click the parent folder (DropboxFolder > YourFolder) and select "Make Available Offline".

     

    When I did this, I got the green tick on the folder, then the files started adding the green tick, and then files created and placed in there form another source downloaded automatically. 

     

    Test it and see if this works for you. It now works for me. Saves me a bit of concern too wit the visual prompt of the green tick. 

     

    EDIT - you can also do this to the Dropbox folder. So that might be the better solution!

34 Replies

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  • beatrixwillius's avatar
    beatrixwillius
    Helpful | Level 6
    3 years ago

    Have been using Dropbox too long - yes, the icons show up. Still don't like the interface nor the default.

     

    Have been doing a bit testing. The offline/online is handled top down.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the feedback on this beatrixwillius - it's been noted in our system.

     

    Let us know if you have anything else to add. 

  • ozak's avatar
    ozak
    New member | Level 2
    3 years ago

    This is not a "real" solution to the issue. It should work as in previous versions or how Google Drive works, which is automatically downloading files when you try to use them. While "Make available offline" downloads the file and makes it available, it is a hassle if every time you want to open a file in an app you have to go and find it and make it available offline. Plus, it defeats the purpose of moving things online to save space. Dropbox needs to get act together. Otherwise, it makes it useless on OSX.

  • supernat10's avatar
    supernat10
    New member | Level 2
    2 years ago

    Hi Walter, this just caused me a huge headache.  I was moving files out of my dropbox folder onto a NAS drive, and realized about half way through that I was moving files with size 0.  Dropbox is not downloading the file prior to moving it to another folder!  This should not be enabled by default if you can't fix this issue.

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