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Snowdog63's avatar
Snowdog63
Helpful | Level 5
2 months ago

Files fail to appear immediately after saving to my computer (Mac OS 15.6.1)

Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue...
desktop
Mac
sync
Snowdog63's avatar
Snowdog63
Helpful | Level 5
2 months ago

Hi Walter​ 

Sorry for the delay in getting back to you. I've attached a screenshot showing what I'm seeing. Here I've saved a PSD locally in my Dropbox area & also saved a TIF. When I go to place the TIF in Illustrator, I can see that the PSD is greyed out.

The PSD has completely saved on my desktop & is now in the process of syncing with the cloud. I can see no good reason why it should be greyed out. What if I wanted to place the PSD in Illstrator & not the TIF? I'd be waiting a long time.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Snowdog63, thanks for the screenshot! 

Essentially when you add a file inside your Dropbox folder it still exists there, it's with Illustrator that you can't see it. 

I'm wondering if this happens since the file is still syncing on Dropbox's end. When the file finally syncs are you able to open it with Illustrator? 

If that's the case, then the poor internet that you mentioned could be the culprit here. 

  • Snowdog63's avatar
    Snowdog63
    Helpful | Level 5
    2 months ago

    Yes, once it syncs, it's fine.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hi Snowdog63, wishing you a happy Monday! 

      Essentially this sounds expected since the file still isn't fully synced inside your Dropbox folder. 

      However, since you're able to see it in Dropbox, then it might be wise to check with Illustrator again about this. 

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

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