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Forum Discussion
Files failing to save in Dropbox
I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.
It doesn't seem to happen if it's a document that was already sa...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi qualiyah; sorry to jump in here.
I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices.
If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files.
Let us know of any updates and have a lovely weekend in the meantime.
Thank you for the suggestion! Unfortunately, it didn't work. I uninstalled Dropbox from my computer, and then reinstalled it, but it's still happening.
I don't think it's very plausible that the problem is with Word and Powerpoint and Adobe, so I haven't tried reinstalling those. Given that this problem arises for all file formats I regularly use, I feel certain the problem must be with Dropbox.
- Lusil
Dropbox Staff
Do you by any chance have any pending updates on your computer or the Dropbox desktop app?
Just for troubleshooting purposes, could you create a test file and try saving any changes to it while the desktop app isn't running?
I've had the exact same problem for months, most often with Word documents. I can save those files anywhere else on my computer, but not to Dropbox folders. Originally the problem occurred when trying to save a new document or "save as." But now I can't even save a file that's already named.
I have reinstalled Office and Dropbox. The problem still exists. Has anyone figured out the solution?
My understanding is that something is interfering with the temp files that Microsoft creates in the process of renaming files. But it's unclear what.
- Daphne
Thanks for joining us here bropdox.
Can you let us know if the issue persists, in saving/renaming a file in the Dropbox folder, while the desktop app isn't running?
If you're not familiar, you can close the app by:
- Clicking the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Quit Dropbox".
