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qualiyah's avatar
qualiyah
Helpful | Level 6
6 years ago

Files failing to save in Dropbox

I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.   It doesn't seem to happen if it's a document that was already sa...
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bropdox's avatar
bropdox
Helpful | Level 6
5 years ago

Lusil the only anti-virus program I have is what comes with Windows. I disabled all of that and the problem persists.  

bropdox's avatar
bropdox
Helpful | Level 6
5 years ago

Lusil and Daphne , I should add -- I used to be able to save Word files if I paused syncing. That no longer works. Could this somehow be related to the Dropbox cache files? I don't know how those work... but it strikes me as odd that this problem has only gotten worse over time... as though temp files are building up somewhere.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Do you have any other cloud/storage/backup third party app running on your computer by any chance?

  • bropdox's avatar
    bropdox
    Helpful | Level 6
    5 years ago

    Lusil  I also have Box. But I ran Box and Dropbox on my previous laptop with no problems. And I don't have this save issue with Box.

    I also have Code42 through my employer, but it is *not* set to back up Dropbox or Application Data files.

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