Forum Discussion

MarkK01886's avatar
MarkK01886
Explorer | Level 3
3 years ago

Files not appearing on 2nd device

Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both device...
desktop
sync
MarkK01886's avatar
MarkK01886
Explorer | Level 3
3 years ago

Hi Walter. Thanks for replying. Both devices are signed in using the same email and the status says Dropbox 166.4.2920 up to date. I was hoping they wouldn't match and that was the issue but they match.

 

Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MarkK01886, what OSes are running on both devices?

 

Are these files in specific folders, or just randomly located on the account?

 

Do you have selective sync enabled on the new device by any chance?

  • MarkK01886's avatar
    MarkK01886
    Explorer | Level 3
    3 years ago

    Both devices are running Windows 11. The files are in specific folders, not to say the issue is only in a specific folder as it has happened in several folders. I don't have selective sync enabled.

     

    I did notice today, while working on my mini pc at work, that there was a file in one folder referencing a sync issue with my laptop (at home). Not sure why that happened but I'm planning to save a file on this device (at my office) and see if I can see it from my laptop at home tonight.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, it might also be worth adding a test file directly onto the Dropbox site to see if it sync to both machines you're using, just to see the behavior.

      • MarkK01886's avatar
        MarkK01886
        Explorer | Level 3
        3 years ago

        Yesterday I tested saving files to Dropbox from both my work PC and my home laptop. It worked. I'm not sure why, but I'm glad the issue is no longer there. Thanks for the support regardless!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!