Forum Discussion

MarkK01886's avatar
MarkK01886
Explorer | Level 3
3 years ago

Files not appearing on 2nd device

Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both device...
desktop
sync
MarkK01886's avatar
MarkK01886
Explorer | Level 3
3 years ago

Both devices are running Windows 11. The files are in specific folders, not to say the issue is only in a specific folder as it has happened in several folders. I don't have selective sync enabled.

 

I did notice today, while working on my mini pc at work, that there was a file in one folder referencing a sync issue with my laptop (at home). Not sure why that happened but I'm planning to save a file on this device (at my office) and see if I can see it from my laptop at home tonight.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, it might also be worth adding a test file directly onto the Dropbox site to see if it sync to both machines you're using, just to see the behavior.

  • MarkK01886's avatar
    MarkK01886
    Explorer | Level 3
    3 years ago

    Yesterday I tested saving files to Dropbox from both my work PC and my home laptop. It worked. I'm not sure why, but I'm glad the issue is no longer there. Thanks for the support regardless!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries, it's possible that it needed time to fully sync to and from the devices.

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