Forum Discussion

ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Files not available offline - Mac OS Ventura

I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my ...
desktop
Dropbox Plus
Mac
ashcat's avatar
ashcat
Explorer | Level 3
3 years ago

Hi Megan , I don't really understand what File Provider is. Can I just opt out of newer changes you've made so I use an old version and can have all my files on my computer the way I want them?

I followed your link - it says "If you’re not eligible for the update, you won’t see Get started. Instead, you’ll see a brief explanation of why you’re not eligible to update at this time."
But see screenshot of my preferences. I don't have 'Get started' OR a brief explanation - is this a bug?
Also I see that the setting is New files default: Online-only. Could this be the issue?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ashcat, the File Provider version of Dropbox is the version of the app that allows you to use Dropbox with the most recent macOS versions.

 

You can read more about it here.

 

As for the message that you don't have in your preferences, it's because you're already on the File Provider version, you're updated.

 

And the setting you mentioned about new files added as online-only, is simply a setting that allows you to choose how to sync new files added to the account (online-only or available offline); it doesn't have to do with the issue at hand.

 

However, as Megan mentioned, our team is aware of the issue and is working towards a solution.

 

When we have news, you'll be updated as well, so apologies for any inconvenience in the meantime.

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