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bizarrodancer's avatar
bizarrodancer
Explorer | Level 4
2 years ago

Files not syncing for days, on my laptop I need help.

my dropbox files are syncing days later on my laptop than on  my desktop just out of the blue. I've uninstalled and reinstalled the app on my laptop but files that are on my desktop the last 48 hours...
desktop
sync
upload
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What does Dropbox say if you mouse over its icon on the status bar of the machine not syncing properly. Is it giving errors etc.?

  • bizarrodancer's avatar
    bizarrodancer
    Explorer | Level 4
    2 years ago
    Hey Mark
    It tells me my files are up to date. I've tried pausing and resuming sync but the files that uploaded to my desktop over the past few days are still not appearing. Windows updates all complete too.
    Can't understand it. The files will eventually make their way across but it might not happen for days.
    Regards L
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi bizarrodancer, let's jump right into this! 

       

      Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status?

       

      That'll help me have a clear idea on what steps we should follow next. 

       

      Also, how large are the files you uploaded there? 

       

      Let me know more!

      • bizarrodancer's avatar
        bizarrodancer
        Explorer | Level 4
        2 years ago
        Hey Megan
        Using windows 11.
        Latest version of app recently installed as part of my trouble shooting.
        Syncs instantly and tells me files up to date.
        Files not synced on my laptop in 5 days
        Files 1,000kb each
        Regards L

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