Forum Discussion

MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for keeping us in the loop on this and please let us know of any updates when you get the chance MountainGram 

MountainGram's avatar
MountainGram
Helpful | Level 5
2 years ago

OK -- Back in town, and still working on the sync thing. I uninstalled and reinstalled Dropbox on both my PC and Surface. Things seemed to be working for a couple of days, but then the syncing stopped. I can't get Dropbox onto either my task bar anymore; it's not an option when I go to Dropbox on my Start/Desktop. If I open Dropbox from then, THEN it shows up on the system tray and shows me if it's syncing.

How long should it take before something I save on my PC shows up on my Surface? Minutes? Hours? Days?

The whole syncing thing is one of the major reasons I'm using Dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MountainGram, can you check the "general" tab in your Dropbox preferences on both devices, to make sure the option to start Dropbox on system startup is checked?

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    2 years ago

    Yes to both

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, MountainGram.

     

    So, basically, after you uninstall and reinstall the Dropbox app on both devices, things seem to work fine for a while, files syncing, etc., but then the Dropbox icon disappears again and syncing stops, right?

     

    If that's the case, I would suggest a more advanced reinstall of the application, to see if that resolves the issue once and for all.

     

    Let us know how that works out.

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    2 years ago

    This looks very scary/complicated. I'll see if I can have someone more computer savvy around to help before I attempt this on my own.

     

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