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JILLW1's avatar
JILLW1
Explorer | Level 4
3 years ago
Solved

Files on my computer and when I log in online not syncing with uploads from husband's computer

Hi,  My husband and I share folders and for years we had no trouble each uploading files so the other person could access them.  Over the past while we've started having problems - files he uploads I...
desktop
Shared Folders
sync
  • Walter's avatar
    Walter
    3 years ago

    Hi there JILLW1, sorry to hear about your syncing issue.

     

    It sounds like the desktop app is not syncing normally, either on your end or on your husband's computer.

     

    Can you take a look at the Dropbox icon in the system tray/menu bar on both devices and let me know if they're 'up to date' or still syncing?

     

    Do you both make sure that it's showing 'up to date' after updating the files in your shared folders?

     

    Let me know what you find and we'll take it from there.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there JILLW1, sorry to hear about your syncing issue.

 

It sounds like the desktop app is not syncing normally, either on your end or on your husband's computer.

 

Can you take a look at the Dropbox icon in the system tray/menu bar on both devices and let me know if they're 'up to date' or still syncing?

 

Do you both make sure that it's showing 'up to date' after updating the files in your shared folders?

 

Let me know what you find and we'll take it from there.

  • JILLW1's avatar
    JILLW1
    Explorer | Level 4
    3 years ago
    Thanks Walter. It looks like the app wasn't running properly on my husband's computer. The files are now uploading. I'll get in touch if we have any further issues. Thanks.

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