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Files with the blue cloud icon aren't accessible on Windows
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon.
Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but not on my own pc where the dropbox app is installed. With the windows file viewer I get the icons 'blue cloud' and a 'green V'. The files with the cloud icon are not accessible. New added files are also not visible on my pc.
With the dropbox app i can do an see everything with all the files but with the file viewer I have those problems. I have the feeling that the synchronisation between dropbox cloud and my pc is gone/broken/interrupted
How can I solve this problem ?
Thank you for your answers/solution.
Grtz, Michel J.
Hi Jay and Hannah,
The problem was in the windows startup !! Not dropbox or antivirus.
the start for dropbox was enabled in de apps startup. I set this enable and everything is ok. Also after the pc startup everything works.
Thank you for helping me !!
grtz
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Sorry Nancy, I sent you de windows file viewer, not the dropbox file viewer. This is it :
Hi Nancy,
I had to take a picture of the screen because the pop-up of the options is not on the screen shot. Hopefully the text is readable
And this is the screenshot of the file viewer :
Thanks for your help
Grtz
- Nancy
Dropbox Community Moderator
Hey Michel, hope it’s OK for me to jump in.
If you right-click on your files in your File Explorer > Dropbox folder, do you see the option to make them available offline? You can also check out this Help Center article for more details.
If you don't see this option, please send me a screenshot of what shows on your end instead, and I'll have a look for you.
Thanks Jay, for your reply. But, how can I make the files on-line or off-line ? The help info, how to do this, are not corresponding to what I see on the screen !?!
