Forum Discussion

noteimporta's avatar
noteimporta
New member | Level 2
7 years ago
Solved

First time using paper, images not showing with sharing link

Hi, I was a user of hackpad, I love beacuse of its user experience for collaborative work. I tried paper and I honestly, deeply regret it. After working hours on articles, I share it to my peers r...
Dropbox Paper
Share
  • Walter's avatar
    Walter
    6 years ago

    Hi nginear; thanks for joining the discussion here and welcome to our Community!

     

    From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.

     

    According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting. 

     

    That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.

     

    I hope this clears things up a tad and I'm always around if you have any questions. 

bcombs's avatar
bcombs
New member | Level 2
7 years ago

I created a DBP doc. Shared it. The viewer sends me screen shots of missing images. The images are in dropbox. They display for me, not for her?


Seccond problem>
Everytime I upload something or create a paper doc. It is instantly lost. I have to search for it to find. 

No control over sort order? most recent on top? This is going to push me off of drop box. Bad UI. Customers leave. Do it or dont but not half way or the users leave.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hello bcombs; thanks for the report!

    I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query.

    As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your Community's profile to work on this together too? 

    Welcome to our Community by the way and thanks for the feedback too. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!