Forum Discussion

ric_lewallen's avatar
ric_lewallen
Explorer | Level 3
2 years ago

Folder sync issue on MacOS

I have a client with macos catalina.   The finder shows the file structure: /user/dropbox/downloads the website shows: /user/dropbox/documents/downloads   It is hung up trying to sync.  I am...
desktop
Dropbox Plus
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there ric_lewallen - sorry to hear about this.

 

Can you  please send me a screenshot of the app's exact status and version as shown in the menu bar at the moment?

 

Also, did you enable the Dropbox Backup feature at some point? Do you see those folders in your backups page perhaps?

 

Let us know more and we'll take it from there, Ric. 

ric_lewallen's avatar
ric_lewallen
Explorer | Level 3
2 years ago

I am enabling dropbox backup on the clients new computer, I am not looking at dropbox backup when seeing this issue.   Please refer to the screenshots attached.  I await your insight.

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