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Kris N.3's avatar
Kris N.3
Helpful | Level 5
5 years ago

"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is gray...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Kris N.3, thanks for posting on our Community and sorry to hear you're having issues with this.

Could you try following these steps through another browser and let me know how it goes?

Thanks so much!
Kris N.3's avatar
Kris N.3
Helpful | Level 5
5 years ago

Hi, Walter -

Just tried in Edge; same result (normally I work in Chrome) - the "follow" option is grayed out.

I have edit permissions for the folder.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Could you post a screenshot of how it looks like on your end, Kris?
  • Kris N.3's avatar
    Kris N.3
    Helpful | Level 5
    5 years ago

     

    • Hunter's avatar
      Hunter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Kris N.3, sorry for jumping in.

       

      Could you let us know what plan you are subscribed to?

       

      Nice job on masking your screenshot details btw!

      • Kris N.3's avatar
        Kris N.3
        Helpful | Level 5
        5 years ago

        Hey, Hunter - 

        In Settings, on the Plan tab, it says "Dropbox Business Advanced   You're a member of the XXXX Dropbox account."

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