Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kris N.3's avatar
Kris N.3
Helpful | Level 5
5 years ago

"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is gray...
desktop
Share
Hunter's avatar
Hunter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Kris N.3, sorry for jumping in.

 

Could you let us know what plan you are subscribed to?

 

Nice job on masking your screenshot details btw!

Kris N.3's avatar
Kris N.3
Helpful | Level 5
5 years ago

Hey, Hunter - 

In Settings, on the Plan tab, it says "Dropbox Business Advanced   You're a member of the XXXX Dropbox account."

  • Hunter's avatar
    Hunter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    In that case, could you check with your Team Admin, if he has top level editing restricted?

     

    Your Team Admin can check the settings from his Admin Console > Settings.

     

    Let us know how it goes.

    • Kris N.3's avatar
      Kris N.3
      Helpful | Level 5
      5 years ago

      Check with Admin on what - what plan theirs says or whether they can follow the folder?  Or something else?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        I think Hunter was referring to top level editing as found in the Admin Console's settings Kris N.3 

        Could you check with your team's admin if they see this option and if they do, ask whether it's on for everyone in the team or only the team admins?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!