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JonCM's avatar
JonCM
Explorer | Level 3
4 years ago
Solved

Glitch when creating a folder in the mobile app for Android OS

There seems to be a glitch when creating a new folder (Android app), the text shows cut in the text box
Android
Create
Mobile
  • Jay's avatar
    Jay
    4 years ago

    Hi JonCM, is it possible that you have a custom size of the fonts in your iOS settings?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JonCM, thanks for posting on our Community!

 

Can you please  clarify your device's exact OS and the version of the Dropbox mobile app installed there as well? 

 

Have you cleared the app's cache at all recently?

 

Any additional information is more than welcome!

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    4 years ago
    Hi,

    I've done all the basic checks, initially I cleared the cache, didn't work. Then uninstalled and reinstalled, glitch still there. When I create a folder, I cannot see what's being typed, it happens in portrait and landscape view.

    Android 12
    (Samsung One UI version 4.1)
    Dropbox 302.2.2

    Any ideas?

    Thanks.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey JonCM, thanks for the update here.

       

      Instead of a link, would mind attaching your screenshot in your next reply here, so we can have a visual of the issue?

      • JonCM's avatar
        JonCM
        Explorer | Level 3
        4 years ago
        Hi,

        Happy to attach the image here, if you let me know how I can do that, this is a text box only, and I cannot find any attachments functionality.

        Thanks,

        Jon.

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