Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JonCM's avatar
JonCM
Explorer | Level 3
4 years ago
Solved

Glitch when creating a folder in the mobile app for Android OS

There seems to be a glitch when creating a new folder (Android app), the text shows cut in the text box
Android
Create
Mobile
  • Jay's avatar
    Jay
    4 years ago

    Hi JonCM, is it possible that you have a custom size of the fonts in your iOS settings?

JonCM's avatar
JonCM
Explorer | Level 3
4 years ago
Hi,

I've done all the basic checks, initially I cleared the cache, didn't work. Then uninstalled and reinstalled, glitch still there. When I create a folder, I cannot see what's being typed, it happens in portrait and landscape view.

Android 12
(Samsung One UI version 4.1)
Dropbox 302.2.2

Any ideas?

Thanks.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JonCM, thanks for the update here.

 

Instead of a link, would mind attaching your screenshot in your next reply here, so we can have a visual of the issue?

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    4 years ago
    Hi,

    Happy to attach the image here, if you let me know how I can do that, this is a text box only, and I cannot find any attachments functionality.

    Thanks,

    Jon.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Jon!

       

      Before posting a reply here, and above your message box, there should be a small camera icon. 

       

      If you click on it, it’ll allow you to upload a screenshot on the forum.

      • JonCM's avatar
        JonCM
        Explorer | Level 3
        4 years ago

        Hi,

        The mobile site of the forum doesn't have the screenshot/camera upload functionality. But I finally accessed the forum via the desktop site, not great, butbat least the functionality is there.

         

        Please see the screenshot of the glitch when creating a folder. 

         

        And the screenshot that proves that camera upload button is not in the mobile site. 

         

        Thanks,

         

        Jon.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!