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-caffeinated-'s avatar
-caffeinated-
Helpful | Level 5
2 years ago

Having problems syncing with File Provider on Mac OS

Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi -caffeinated-, thanks for bringing this to our attention.

 

What is the current status of the Dropbox desktop application when you view it from the menu bar?

 

What is the current version of Mac OS and the Dropbox app?

 

This will help me to assist further!

  • -caffeinated-'s avatar
    -caffeinated-
    Helpful | Level 5
    2 years ago

    Hi Jay, 

     

    Thanks- Dropbox is perennially syncing but not actually syncing. Full disk access is enabled and there is no active firewall. Finder extensions/sharing also enabled under 'added extensions'.

    MacOS: Sonoma 14.4

    Dropbox: v196.3.6883

     

    Cheers

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey -caffeinated-, thanks for the reply! 

       

      It sounds like you're using a beta version of the app, which could be the culprit here.

       

      I'd personally suggest that you go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.

       

      If this doesn't work, feel free to also take a look at this Help Center article, to see if that helps at all. 

      • -caffeinated-'s avatar
        -caffeinated-
        Helpful | Level 5
        2 years ago

        Thanks Megan, this seems to work now (I used the get the 'zero bytes' issue a lot but so far it seems ok with the new system). 

         

        Could you explain to me the following though- my files either have a green tick or nothing, but also an Apple cloud icon (maybe dashed, maybe not) or nothing. The two don't seem to agree with each other consistently. Which one means my files are downloaded?

         

         

         

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