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-caffeinated-'s avatar
-caffeinated-
Helpful | Level 5
1 year ago

Having problems syncing with File Provider on Mac OS

Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the nudge on this FesT 

 

Does this persist after rebooting your computer? 

 

When you say it's not doing anything, do you mean that it's not responding at all? 

 

Let us know more information when you get the chance and we'll take it from there. 

FesT's avatar
FesT
Helpful | Level 7
1 year ago

Walter  restarting the dropbox app as well as rebooting seems to fix it for a while.
An dwith "Not doing anything" I meant, that the app it self is responding, but the process of syncing is not working properly. Especially if you try to sync files, wich are in the dropbox and you want make them available offline is not working really stable.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi FesT, could you clarify exactly what you mean by the syncing not working properly, or not being stable?

  • FesT's avatar
    FesT
    Helpful | Level 7
    1 year ago

    Jay as I mentioned before, my observations so far: the app is randomly not syncing while trying to make folders "available offline". And sometimes it stops syncing completely.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the info, if you're continuing to experience these issues, could you contact the support team directly for them to investigate this in more detail?

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