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-caffeinated-'s avatar
-caffeinated-
Helpful | Level 5
2 years ago

Having problems syncing with File Provider on Mac OS

Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey -caffeinated-, sorry to see that you're still having this issue.

 

I see that Nancy had reached out to you via email, but the ticket was closed due to inactivity.

 

Since the issue persists, I'd suggest reaching out to our support team directly through this page.

 

Our team will be able to look into your issue in a more account-specific way and will be able to assist you further.

DmytroGo's avatar
DmytroGo
New member | Level 2
2 years ago

Hey

Dropbox and MacOS versions are latest.
Seems that i have the same problem. At some point of time i had indexing which was stuck and nothing helps except logging out and in. I did that. It creates second dropbox folder, which were syncing (where some of the files were missing). And there was the old dropbox folder which wasn't syncing anymore. It was fine, i needed some time to delete duplicated files and find out what was missing. Then it works. And dropbox asked me to move folder to file provider (/library/cloudstorage/dropbox). And it started indexing and stuck. So now i can not sync or use dropbox. The only way is to go to the website and download files. I'm already talking to support by email. But so far the problem hasn't solved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DmytroGo, sorry to see that you're having an issue with syncing on your Dropbox application.

     

    What is your computer's exact OS version at the moment?

     

    Also, can you send us the ticket number for your communication with support, so we can locate it in our system as well?

  • DmytroGo's avatar
    DmytroGo
    New member | Level 2
    2 years ago

    Sonoma 14.5
    Ticket #23941117 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi DmytroGo, I've located your ticket and have prioritized it to expedite matters on your behalf. The support team should be better placed to assist you with any device-specific issues.

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