Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

-caffeinated-'s avatar
-caffeinated-
Helpful | Level 5
2 years ago

Having problems syncing with File Provider on Mac OS

Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DmytroGo, sorry to see that you're having an issue with syncing on your Dropbox application.

 

What is your computer's exact OS version at the moment?

 

Also, can you send us the ticket number for your communication with support, so we can locate it in our system as well?

DmytroGo's avatar
DmytroGo
New member | Level 2
2 years ago

Sonoma 14.5
Ticket #23941117 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi DmytroGo, I've located your ticket and have prioritized it to expedite matters on your behalf. The support team should be better placed to assist you with any device-specific issues.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!