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-caffeinated-'s avatar
-caffeinated-
Helpful | Level 5
1 year ago

Having problems syncing with File Provider on Mac OS

Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey DmytroGo, sorry to see that you're having an issue with syncing on your Dropbox application.

 

What is your computer's exact OS version at the moment?

 

Also, can you send us the ticket number for your communication with support, so we can locate it in our system as well?

DmytroGo's avatar
DmytroGo
New member | Level 2
1 year ago

Sonoma 14.5
Ticket #23941117 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi DmytroGo, I've located your ticket and have prioritized it to expedite matters on your behalf. The support team should be better placed to assist you with any device-specific issues.

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