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jackybe67's avatar
jackybe67
Helpful | Level 6
1 year ago

Having syncing issues with my external drive on Windows 11

I have an external drive for all my Dropbox files. I have the latest version of Dropbox 195.4.4995 and Windows 11 is up to date.   Dropbox has been working for several years without any problem. ...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

What is the exact message In the Dropbox desktop application when you click the icon in the system tray?

jackybe67's avatar
jackybe67
Helpful | Level 6
1 year ago
That the files are up to date. But they aren’t.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Do the files have any sync icons on them? Could you attach a screenshot showing the difference of files on the external drive, and on the Dropbox site?

    • jackybe67's avatar
      jackybe67
      Helpful | Level 6
      1 year ago

        

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey jackybe67, odd that the app states it's up to date, but it clearly shows some syncing files. 

         

        Have you tried checking its syncing status using these steps? It might sound trivial, but have you tried re-starting your device at all? 

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