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jackybe67's avatar
jackybe67
Helpful | Level 6
2 years ago

Having syncing issues with my external drive on Windows 11

I have an external drive for all my Dropbox files. I have the latest version of Dropbox 195.4.4995 and Windows 11 is up to date.   Dropbox has been working for several years without any problem. ...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do the files have any sync icons on them? Could you attach a screenshot showing the difference of files on the external drive, and on the Dropbox site?

jackybe67's avatar
jackybe67
Helpful | Level 6
2 years ago

  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jackybe67, odd that the app states it's up to date, but it clearly shows some syncing files. 

     

    Have you tried checking its syncing status using these steps? It might sound trivial, but have you tried re-starting your device at all? 

    • jackybe67's avatar
      jackybe67
      Helpful | Level 6
      2 years ago

      Reinstalled Dropbox about 5 times, restarts....

      When i place a file into my Dropbox after the restart it will automaticly sync. But after a while when i put in a new file it doesn't anymore and the blue sync sign stays until i restart or log out and in.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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