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jackybe67's avatar
jackybe67
Helpful | Level 6
1 year ago

Having syncing issues with my external drive on Windows 11

I have an external drive for all my Dropbox files. I have the latest version of Dropbox 195.4.4995 and Windows 11 is up to date.   Dropbox has been working for several years without any problem. ...
desktop
sync
windows
jackybe67's avatar
jackybe67
Helpful | Level 6
1 year ago

  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey jackybe67, odd that the app states it's up to date, but it clearly shows some syncing files. 

 

Have you tried checking its syncing status using these steps? It might sound trivial, but have you tried re-starting your device at all? 

  • jackybe67's avatar
    jackybe67
    Helpful | Level 6
    1 year ago

    Reinstalled Dropbox about 5 times, restarts....

    When i place a file into my Dropbox after the restart it will automaticly sync. But after a while when i put in a new file it doesn't anymore and the blue sync sign stays until i restart or log out and in.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • jackybe67's avatar
    jackybe67
    Helpful | Level 6
    1 year ago

    Just the standard Windows Defender.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Could you check the bandwidth settings in the Dropbox desktop application? Also, is the external drive connected via USB 30 or C to your machine, and is it also in use frequently during times of syncing?

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