Forum Discussion

knic024's avatar
knic024
Explorer | Level 3
3 years ago

Having to first open cloud stored files in finder before attaching or using them.

Hi All, My small company uses Dropbox Business on Macs. In recent times attaching cloud saved files or importing them into software like adobe has become a two-step process. If they have a grey c...
desktop
dropbox business
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sync
knic024's avatar
knic024
Explorer | Level 3
3 years ago

Thanks Walter. Yes I am referring to online only files.

As an example I just tried placing an online file directly into adobe indesign and got a error message that said 'import failed'. But when I opened it first in finder, waited till the icon turned green and then placed it into indesign it works fine. This just means so many of our daily actions become a 2-step process. Hope theres a solution.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey knic024, sorry to jump in.

 

You mentioned that this happened recently; did something happen, like an OS update or a Dropbox update before you noticed this?

 

Have you updated your Dropbox app to the new Dropbox for macOS version?

 

To find out, check the "sync" tab in your preferences; if the Dropbox folder is in ~/Library/CloudStorage, you will be on the new version.

  • knic024's avatar
    knic024
    Explorer | Level 3
    3 years ago

    Hi Hannah, On following your advice I see in the preferences a note "you are not eligible for the updated Dropbox for macOS on File Provider at this time". 

    Even though I'm on a 13.4 OS??

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Do you happen to have stored your Dropbox folder on an external drive perhaps knic024? 

       

      If so, it's normal that you're not eligible for this update. 

       

      If you're an admin of the team, you can also take a look here. 

       

      I hope this helps a tad. 

      • knic024's avatar
        knic024
        Explorer | Level 3
        3 years ago

        Thanks Walter. I am admin so have gone and set that toggle to on and saved. It hasn't yet made a change to the previous setting notification?

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