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Having to reinstall Dropbox every day to sync my files on a MAC
For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
13 Replies
- Hannah
Dropbox Staff
Hey CarlaD, thanks for bringing this to our attention.
It's indeed strange that you have to do that to sync your files.
Can you please hover over the Dropbox icon in your menu bar with your mouse and let me know which version of the Dropbox app you're using and what the sync status is?
Did you notice that this started happening after some kind of update on the Dropbox app or your OS?
Let me know and we'll go from there.
No updates that I remember. To get that icon to hover over, I have to reinstall DB. So it is 220.4.4126. My Mac OS is 14.6.1. This is a work environment & we have to update our OS together. I'm the only one with this issue. Mine started abut 2 months ago.
Yes I said I have tried just opening it many many times. That's why I started reinstalling. IT is not blocking or uninstalling it.
- Mark
Super User II
Yes I said I have tried just opening it many many times.
But what happens?
I'm also having this problem, having started a couple months ago.
When I try to just open it via the Applications folder it just opens my Dropbox folder in Finder, but doesn't launch the software, sync, or allow me to right click and see any Dropbox options. I have Dropbox set to start at startup, and it worked perfectly for years before now. I honestly can't tell you if there was maybe a small automatic OS update that triggered this, but it wasn't an OS change or big upgrade.
I'm on a Mac mini with Apple M2 Pro running Ventura 13.5. I've asked our IT department and they do not have any restrictions on Dropbox.
I'm also running Ventura 13.5 on my MacBook at home and don't have this issue there.
If I just open it like you mentioned nothing is available, it doesn't link, I can't share files, etc.
- Jay
Hi CarlaD, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
