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davidsi's avatar
davidsi
Explorer | Level 4
3 years ago

Having trouble syncing Dropbox on Windows device

I tried to install, and it *seems* to be installing but is incredibly slow.  However, I'm really not sure what it's doing.  I was forced to move my dropbox installation to a windows computer recent...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi davidsi, a screenshot of your screen usually helps us further, hence why my colleague asked that question. 

 

Are you able to find the icon in the system tray near the clock? It might be hidden behind an arrow. 

davidsi's avatar
davidsi
Explorer | Level 4
3 years ago

There is no icon, ever.  It's been over a week and some files are updated, but not that many

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi davidsi, can you clarify which of the two icons you have trouble locating?

      or

     

    Also, it might sound trivial, but have you tried uninstalling, then re-installing the app and rebooting your device too?

    • davidsi's avatar
      davidsi
      Explorer | Level 4
      3 years ago

      It's still "installing" after a week, I'm not really enthused about starting all over again. This was a brand new windows install, I'm not sure what reinstalling the app would do for me

      • davidsi's avatar
        davidsi
        Explorer | Level 4
        3 years ago

        and I still do not know how I'm supposed to selectively sync folders, the dropbox icon never appears near the clock on the bottom right. Going to try  rebooting the machine to see if that helps

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