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Whatever2018's avatar
Whatever2018
New member | Level 2
7 years ago
Solved

How can I completely disable Smart Sync?

How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What...
Account Settings
desktop
FAQ
sync
  • Walter's avatar
    Walter
    7 years ago

    Hey there Whatever2018 - how are you today?

    I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:  

    Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article: 

    https://www.​​dropbox.com/help/desktop-web/filesystem-integration#optout

     If you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":  

    https://www.dropbox.com/help/desktop-web/filesystem-integration#optout

    Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.

    I hope this information helps and please keep me posted on your progress!

rtoledocrow's avatar
rtoledocrow
Explorer | Level 4
7 years ago

Glad to see that I'm not alone in this Dropbox disappointment. What ever happened to this great product? Keep it simple, guys! 

iamyila's avatar
iamyila
New member | Level 2
7 years ago

I have this problem on Mac osx High Sierra Now Smart Sync is always on, even though it is turned off in the defaults, it's really time consuming as I have to manually go through and right click and set to local for every single folder I want to sync, before I had to computers, all synced up manually without thinking about it.. why doesn't this basic function work?

Also I have notifciations turned off but after turning on local every file is being notified, also very annoying.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hi there iamyila, thanks for joining the discussion!

    Do you possibly not want to use smart sync at all on your files (at least for the moment)? If that's the case, then I can suggest disabling the system extension to disable Smart sync on your account.

    Before doing so, I'd recommend ensuring that all files are local by right clicking the Dropbox folder from your file browser and setting the "Smart sync - local" option for all files. 

    Regarding the notifications you mentioned, would you mind sending a screenshot of this so I can have a better understanding of exactly what you're seeing there?

    Let me know if this helps at all!

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