Forum Discussion

arktis's avatar
arktis
Explorer | Level 4
2 years ago

How can I remove a member from a shared folder and delete their folders/files from their computer?

Hi all, I want to remove a member from Dropbox and ensure the files are deleted from their computer, but there is no option to "Let XXX keep a copy of this shared folder". How can I be sure that the ...
Delete
FAQ
Share
Shared Folders
arktis's avatar
arktis
Explorer | Level 4
2 years ago

Hi, I am not using the dark mode them. I am on a family plan; the other user was on the same family plan but has already been removed.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, could you contact the support team directly for them to investigate this matter in more detail on their end?

  • arktis's avatar
    arktis
    Explorer | Level 4
    2 years ago

    Got it, thank you.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!