Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Padidto5's avatar
Padidto5
Helpful | Level 5
7 years ago
Solved

How do I leave a shared Dropbox folder?

My friend invited me to share a 3gb folder she had. I accepted. Now I want to leave the folder and cant. I followed the advice from: https://www.youtube.com/watch?v=pZoTpNkvPCI The problem is that...
Share
Shared Folders
  • Lusil's avatar
    Lusil
    7 years ago
    Hey Padidto5, 
     
    To remove yourself from the shared folder while you’re a member, try doing so from the website:
    1. Sign in to the website.
    2. Click Files.
    3. Navigate to the shared folder you want to permanently remove from your Dropbox account.
    4. Select the Share button that should appear next to the folder when you hover over it.
    5. Find your name under the list of emails. 
    6. Click on the Can view/Can edit that’s next to your name.
    7. Select Remove my access.
    If you’re not seeing this option or you’re still having trouble with this, let me know. 
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Amanda Lamb, thanks for posting here! 

 

It's rather odd that you don't see the folder when you visit your account online. 

 

Have you also checked your sharing page? Also, if you try to delete the folder from your desktop app directly, do you get any errors? 

 

Let me know more!

Amanda Lamb's avatar
Amanda Lamb
Explorer | Level 3
3 years ago

Hi Megan, 

Thanks for your help. I know right?! It's really strange. It's not on the sharing page. There is no option to leave the folder and when I click on "move to trash' it comes up with this:

"The Trash can’t be completely emptied because “Circle Docs” is locked. To empty everything in the Trash, including locked items, press the Option key while you choose Finder > Empty Trash."

But it's not in the trash... There's nothing in the trash. I've tried pressing the Option key to move to trash but it doesn't work. The owner of the folder is someone I don't know, so I can't ask them for any help. 
I've gone through everything on the online account and the folder isn't there. I can't update my dropbox because of this. 

 

Amanda 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Amanda Lamb, in order to understand what you're seeing, could you attach screenshots showing the folder in Finder, and where it would be on the Dropbox site, and also the error you mentioned? Please ensure you remove any personal names or info.

    • Amanda Lamb's avatar
      Amanda Lamb
      Explorer | Level 3
      3 years ago

      Hi Jay, 

       

      I've attached three screenshots showing the folder in Finder, where it would be on the Dropbox site and the Shared page on the Dropbox site. As far as I'm aware I was told the owner of this folder deleted it years ago but for some reason it's stuck in my site. 

      Sure, please see attached. 


      Kind regards

      Amanda 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Amanda! I checked your screenshots, but when looking at the one from your desktop app, it’s not really clear what’s the small red syncing icon next to this folder. Is it possible to send one more that’s a bit zoomed in? 

         

        Also, can you clarify what’s the current syncing status of your Dropbox app? You can see this by hovering over the small Dropbox icon in your menu bar (close to your clock settings at the top).

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!