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How do I leave a shared Dropbox folder?
My friend invited me to share a 3gb folder she had. I accepted. Now I want to leave the folder and cant. I followed the advice from: https://www.youtube.com/watch?v=pZoTpNkvPCI
The problem is that...
Hi Jay,
I've attached three screenshots showing the folder in Finder, where it would be on the Dropbox site and the Shared page on the Dropbox site. As far as I'm aware I was told the owner of this folder deleted it years ago but for some reason it's stuck in my site.
Sure, please see attached.
Kind regards
Amanda
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Amanda! I checked your screenshots, but when looking at the one from your desktop app, it’s not really clear what’s the small red syncing icon next to this folder. Is it possible to send one more that’s a bit zoomed in?
Also, can you clarify what’s the current syncing status of your Dropbox app? You can see this by hovering over the small Dropbox icon in your menu bar (close to your clock settings at the top).
Hi Nancy,
It's a small red x. This is what's causing the problem. Dropbox has been trying to update and sync the files, but it would not finish because it had an error message for this specific folder. The laptop had been whirring really loudly for 3 days while I was waiting for it to finish and the only option I had was to pause it because I use it for work and can't have that noise with clients. So I tried to remove myself and hence finding this issue.
The status is "syncing Fire Circle Sister Docs" and has been on that since I started this. I'm now about a week into being stuck and unable to get my dropbox updated.
- Jay
This appears to be a locked folder, and not a shared folder. Could you first quit the Dropbox desktop application from the menu bar, then right click this folder and choose Get Info to see if you can remove the lock from the folder.
After that, you can delete it or move it out of the Dropbox folder, and then restart the app.
Hi Jay,
I've tried this and it doesn't work. I've also had someone look at it and he says it shows I don't have permission. Please see screenshots attached.
- Walter
Hey Amanda Lamb - sorry to jump in here, but can you clarify if you have admin privileges on the profile you're using on your computer and if you've tried adjusting your permissions?
Hi Walter,
Yes, it's my laptop and I have admin rights. As you can see from the pics though, the folder is created on Dropbox - not by me.
- Nancy
Hi again, Amanda!
If syncing is still paused on your Dropbox app, please resume and try these steps to fix hardlinks/permissions. After that, please give some time to the app till it’s up to date.
Are you able to unlock or delete this folder now?
If none of this works, click on the small Dropbox icon in your menu bar at the top, and go to your “Sync history”. Are there any sync errors there?
Hi Nancy, the syncing is done but I am still unable to delete or unlock the folder. There is no sync error.
- Nancy
Thanks for the info, Amanda! Is it alright if we log a ticket for you to this email address?
Hi Nancy, yes please. Thank you. 🙏
- Hannah
Hey Amanda Lamb! I just sent you an email, so we'll continue working on this there.
Thanks Hannah, I've just replied to the email.
