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Padidto5's avatar
Padidto5
Helpful | Level 5
7 years ago
Solved

How do I leave a shared Dropbox folder?

My friend invited me to share a 3gb folder she had. I accepted. Now I want to leave the folder and cant. I followed the advice from: https://www.youtube.com/watch?v=pZoTpNkvPCI The problem is that...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey Padidto5, 
     
    To remove yourself from the shared folder while you’re a member, try doing so from the website:
    1. Sign in to the website.
    2. Click Files.
    3. Navigate to the shared folder you want to permanently remove from your Dropbox account.
    4. Select the Share button that should appear next to the folder when you hover over it.
    5. Find your name under the list of emails. 
    6. Click on the Can view/Can edit that’s next to your name.
    7. Select Remove my access.
    If you’re not seeing this option or you’re still having trouble with this, let me know. 
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Amanda! I checked your screenshots, but when looking at the one from your desktop app, it’s not really clear what’s the small red syncing icon next to this folder. Is it possible to send one more that’s a bit zoomed in? 

 

Also, can you clarify what’s the current syncing status of your Dropbox app? You can see this by hovering over the small Dropbox icon in your menu bar (close to your clock settings at the top).

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

This appears to be a locked folder, and not a shared folder. Could you first quit the Dropbox desktop application from the menu bar, then right click this folder and choose Get Info to see if you can remove the lock from the folder. 

 

After that, you can delete it or move it out of the Dropbox folder, and then restart the app.

  • Amanda Lamb's avatar
    Amanda Lamb
    Explorer | Level 3
    3 years ago

    Hi Jay, 

     

    I've tried this and it doesn't work. I've also had someone look at it and he says it shows I don't have permission. Please see screenshots attached. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Amanda Lamb - sorry to jump in here, but can you clarify if you have admin privileges on the profile you're using on your computer and if you've tried adjusting your permissions? 

  • Amanda Lamb's avatar
    Amanda Lamb
    Explorer | Level 3
    3 years ago

    Hi Walter, 

     

    Yes, it's my laptop and I have admin rights. As you can see from the pics though, the folder is created on Dropbox - not by me. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, Amanda! 

     

    If syncing is still paused on your Dropbox app, please resume and try these steps to fix hardlinks/permissions. After that, please give some time to the app till it’s up to date. 

     

    Are you able to unlock or delete this folder now? 

     

    If none of this works, click on the small Dropbox icon in your menu bar at the top, and go to your “Sync history”. Are there any sync errors there?

  • Amanda Lamb's avatar
    Amanda Lamb
    Explorer | Level 3
    3 years ago

    Hi Nancy, the syncing is done but I am still unable to delete or unlock the folder. There is no sync error. 

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, Amanda! Is it alright if we log a ticket for you to this email address?

  • Amanda Lamb's avatar
    Amanda Lamb
    Explorer | Level 3
    3 years ago

    Hi Nancy, yes please. Thank you. 🙏 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Amanda Lamb! I just sent you an email, so we'll continue working on this there.

  • Amanda Lamb's avatar
    Amanda Lamb
    Explorer | Level 3
    3 years ago

    Thanks Hannah, I've just replied to the email. 

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