Forum Discussion

benreppond's avatar
benreppond
New member | Level 2
2 years ago

How do I share a folder with someone not in my contacts?

When I go to my Drobox folders to share, I type in the email address of someone whose email it does not recognize.  I can't share the folder because of this.  This person is actually in my Outlook an...
emails
Share
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi benreppond, thanks for bringing this to our attention.

 

You should be able to share a folder with any email address, regardless if the user is in your contacts list or not.

 

What error are you getting exactly when sharing the folder? 

 

Could you attach a screenshot showing this error, while hiding the email address, in order to assist further?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!