We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Steve Conard
3 years agoHelpful | Level 5
How do you stop large team files from syncing to my system, once they are in the process of syncing?
I work for a film media company with team members around the world. Dropbox is a great solution until … someone happens to upload a titanic file, (like a film, or huge special FX sequence that are hu...
- 3 years ago
Thanks for your feedback here, Steve Conard!
I'll make sure your comments are passed along to our team.
If you need anything else, make sure to let us know.
Have a great weekend!
Walter
Dropbox Community Moderator
2 years agoHi there Beeblejuice - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add.
mihau
2 years agoExplorer | Level 3
I think I need to switch from Dropbox to another cloud service. Dropbox suggested organizing my files, but the interface is confusing. Clicking the checkbox at the top selects everything, not just the visible files. Then I get stuck in the 'make it online only' process. How can I stop this? How can I deal with it? It's frustrating that there doesn't seem to be a solution.
- Hannah2 years ago
Dropbox Community Moderator
Hey mihau, thanks for the feedback here.
Would you mind clarifying which interface you're referring to?
If you could send us some screenshots showing what seems to be confusing/troubling you, so we can have a visual and guide you better, I would really appreciate it.
Thanks!
- mihau2 years agoExplorer | Level 3
So, after selecting the top-left checkbox, it selected all the files I have on my drive synchronized with Dropbox, even though there were only a dozen or so files on the list to choose from. This is very unintuitive.
But that’s not the worst part, because after starting the "make it online" process, it has been stuck for 24 hours, blocking my routine use of the cloud. I can't turn it off; I can only pause it, which doesn't solve my problems. Please add an option to cancel the process while it's running.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!