Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tejas's avatar
Tejas
Explorer | Level 3
3 years ago
Solved

How to Start a Retry

I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" but...
Error Messages
sync
upload
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi Tejas, thanks for messaging the Community.

     

    The Retry all option re-uploads all the files, not just the ones that failed to upload.

     

    Currently, there isn't a method of uploading only the failed uploads.

     

    If you have any further queries, feel free to message back.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Yes, as you've already chosen to retry all the uploads, it can't be cancelled to then only find the failed uploads to retry those ones.

Tejas's avatar
Tejas
Explorer | Level 3
3 years ago

Is there some way I should have known that? It appeared that I could retry each file individually, or attempt a "retry" on all of the failed uploads at once. That's obviously not how it works, but some clarity is called for here, I think.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!