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Larry G.'s avatar
Larry G.
New member | Level 1
11 years ago
Solved

I am getting an error 403 when accessing a link through an email. Can you help?

I clicked on a link from an email to open a file and it took me to an error page that said I should sign in. I am signed in.
I was able to open this file two days ago and now I can't.
Help, please.

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  • Nicholas K.8's avatar
    Nicholas K.8
    10 years ago

    I have a fix for this on Chrome. It's a cookies problem! I needed to specifically unblock cookies originating from *.dropbox.com. NB. even if you have allowed www.dropbox.com you will still get Error 403.

     

    1. Click the cookies icon with the red square and white cross:
    2. Click Manage Cooking blocking...
    3. Choose to Allow [*.]dropbox.com
    4. Reload the dropbox.com website so that cookies can be reset.
    5. And that's it! It should work now.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

16 Replies

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  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    11 years ago

    Hello there,

    Sorry for the delayed response. Are you still having issues?

    Thanks

  • jean C.13's avatar
    jean C.13
    New member | Level 1
    11 years ago

    i am signed but error 403 appears every time unabling me to open link sent in email

  • Joe V.10's avatar
    Joe V.10
    New member | Level 1
    11 years ago

    I'm having a problem of accessing my files every time I try I get error (403). 

    :

  • Abimbola O.'s avatar
    Abimbola O.
    New member | Level 1
    11 years ago

    My very first use of this gave me error 403. I am not particularly impressed as I can't access the files even up till now. 

  • Nisha P.'s avatar
    Nisha P.
    New member | Level 1
    10 years ago

    Error 403 has happened to me today - can someone help?

    I've tried the links on some of the other forums to no avail

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    403 means you've been given an incorrect link. 

    You need to ask the other person to send you a correct link. 

  • rene l.3's avatar
    rene l.3
    New member | Level 1
    10 years ago

    When I try and watch h the news it's says error 403 . Why do I need this to watch fox 4 DFW ..

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    As has been said lots of times, the link is wrong. 

    Ask the person you got it off to give you a correct one. 

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