Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
I am having wrong time-stamps on files. Can you help?
The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same date. I suspect that Dropbox is not adhering to Daylight Savings Time. I am in New York State, timezone UTC-5; we are on EDT. In my Dropbox.com settings, the item "Automatically detect timezone (GMT-05:00)" is checked. What is wrong?
Hi JaneA,
It appears to be completely resolved. I didn't change any settings on my computer. Possibly it was due to editing some files that I opened in Dropbox using Word online when I was on my tablet. Maybe the Word servers have different times. But then, I don't know why they didn't sync to my Windows PC with the same times, regardless. Anyway, it seems to be working normally now. Thanks again.
15 Replies
- Jane
Dropbox Staff
Hey David R.98,
Please accept my apologies for getting back to you in delay, let's look into this matter together!
If you're running the most updated version on both, then you may look at your Camera's settings. Please keep in mind that maybe your camera's time settings aren't registering your local time for your photo and video timestamps. As a result timestamps may be offset from your local time by a few hours.
Hope this helps you clarify!
Warm regards,
JaneA
That doesn’t address my issue. My files that are synced from my PC (Windows 7) to Dropbox have the wrong times, as noted in my original post. I'm not sure why you thought I was referring to my phone.
- Jane
Hey David R.98,
Please accept my apologies for my misunderstanding, it was my initial impression that maybe you were importing your Camera Uploads using your desktop, so maybe the issue was associated to the photo metadata.
Hi JaneA,
Thank you for understanding my issue. I opened a support ticket, #6272963. I look forward to hearing from your team.
Well, this is strange. Today there doesn't seem to be a problem any more. Maybe there was a lag in the Dropbox servers somewhere. Now the times match up. I'm not sure what changed, but everything appears to be working as expected now.
- Jane
Hey David R.98,
First of all, thanks for your cooperation and following-up on our official support channel. I appreciate the time you've devoted on clarifying this!
You've mentioned that this has been resolved as of today, though I'd just like to ask you whether you've changed any setting locally on your computer in the meantime (just for future reference).
Please keep me updated here!
Thanks,
JaneA
Hi JaneA,
It appears to be completely resolved. I didn't change any settings on my computer. Possibly it was due to editing some files that I opened in Dropbox using Word online when I was on my tablet. Maybe the Word servers have different times. But then, I don't know why they didn't sync to my Windows PC with the same times, regardless. Anyway, it seems to be working normally now. Thanks again.
I have the same issue, the only difference is my last save time was 1:51 PM on my PC, while the version in Dropbox says 2:51 pm on the same date. I am here in Knoxville, TN. Any suggestions for resolving this issue will be appreciated.
Hi Walter,
Thanks for your fast response. Sure, I just took several screenshots with two files as an example:
Picture 1 shows the original files stored on my computer;
Picture 2 is when the files are uploaded to my Dropbox, you can see that the time for the first file (last modified in March) is advanced by one hour, the other one modified in June is normal;
Picture 3 is when I download a copy from my Dropbox, the time all reset to the Greenwich mean time.
My settings for the time zone are Automatic time zone On, GMT-04:00. My location is Knoxville, Tennessee.
Thanks!
1.Local files
2.When uploaded to Dropbox
3.Downloaded from Dropbox
