We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Preserving time-date stamps when uploading content from iPhone.
I am trying to move and save my photos currently in my iPhone to a file in my compute and storage
I am using Dropbox app on my phone to upload the pictures but when opening Dropbox app on my computer they have lost the time and date stamp on them. Is there a way that I can change that to have correct date and time pictures were taken on each picture?
I appreciate any help or tips you can provide.
13 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hey Sfariba, let's jump right into this!
When you say that the content has lost their time & date, would you clarify more? Do they look as if they were newly-created? Also, feel free to have a look into an older thread right here.
Also, do you use our camera uploads feature when uploading content to the account, or manual uploads by pressing the + icon?
Let me know more!
- Hello Megan,
Thank you for your response.
I use cameras upload on my iPhone to transfer them. When checking on my computer Dropbox app they don’t have any time or date stamp. They are identified with letters and numbers for ex IMG_2915.HEIC.
I used to do the same process a while back and would have time photo taken on them, not anymore. Not sure what has changed.
Hope it is clearer now.
I have looked at some older treads but couldn’t find the answer to my issue.
best,
Fariba 
RyanFromDropboxDropbox Product Manager
Hi, Sfariba -- I'm Ryan, and I'm on the Product team here at Dropbox. Thanks for bringing this to our attention! A couple clarifying questions:
1. I'm assuming you're using an Apple device (due to the .HEIC format). Is that correct?
2. Are you using Camera Uploads on your phone's Dropbox app, or are you using Camera Uploads on the Dropbox Desktop app (i.e., under Account > Preferences > Backup) by physically plugging your phone into your computer?
Cheers!
- Thank you Ryan,
Yes. I have a Iphone. I upload files by camera uploads through Dropbox app on my phone and then try to transfer them to computer/storage by Dropbox app installed on my computer.
I hope I’ve answered your questions.
I appreciate your help
Fariba - Hello Megan,
How can I send you the screenshots? I can’t find a way here to send you attachments.
Thanks - Hannah
Hey Sfariba, you should be able to see a camera button above the reply box, to attach your screenshots.
If you're on your phone, and can't see the camera button, make sure to request the desktop version of the website.
Otherwise, you can always send us a shared link with your screenshots.
- Hello Hanna,
Thank you for the information. I will try it later on my computer.
Fariba I am sorry Megan I have tried (found the photo image) but not able to attach any screen shots. Don't understand why it is not allowing me to attach pictures from my computer and don't want to be too much trouble. I am giving up.
Thank you for your time, you all have been very kind and helpful.
Fariba
Hello again Morgan,
I tried again today and was able to share this link with you. This is how i see update picture in the Dropbox website. no date or time given
second picture is how i see all pictures on my phone, location, time and date stamped
last picture is how all files look like in my desktop dropbox app. No date, time or image preview to know which picture it is.
Is there anyway to resolve this? Is this a new update that time and date that picture is taken not come with the picture??
appreciate any help
Thanks,
Fariba
