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David R.98's avatar
David R.98
Helpful | Level 6
9 years ago
Solved

I am having wrong time-stamps on files. Can you help?

The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same da...
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  • David R.98's avatar
    David R.98
    9 years ago

    Hi JaneA, 

     

    It appears to be completely resolved. I didn't change any settings on my computer. Possibly it was due to editing some files that I opened in Dropbox using Word online when I was on my tablet. Maybe the Word servers have different times. But then, I don't know why they didn't sync to my Windows PC with the same times, regardless. Anyway, it seems to be working normally now. Thanks again. 

David R.98's avatar
David R.98
Helpful | Level 6
9 years ago

Well, this is strange. Today there doesn't seem to be a problem any more. Maybe there was a lag in the Dropbox servers somewhere. Now the times match up. I'm not sure what changed, but everything appears to be working as expected now. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey David R.98, 

 

First of all, thanks for your cooperation and following-up on our official support channel. I appreciate the time you've devoted on clarifying this!

 

You've mentioned that this has been resolved as of today, though I'd just like to ask you whether you've changed any setting locally on your computer in the meantime (just for future reference). 

  

Please keep me updated here! 

 

Thanks, 

JaneA

  • David R.98's avatar
    David R.98
    Helpful | Level 6
    9 years ago

    Hi JaneA, 

     

    It appears to be completely resolved. I didn't change any settings on my computer. Possibly it was due to editing some files that I opened in Dropbox using Word online when I was on my tablet. Maybe the Word servers have different times. But then, I don't know why they didn't sync to my Windows PC with the same times, regardless. Anyway, it seems to be working normally now. Thanks again. 

    • HappyPing's avatar
      HappyPing
      Explorer | Level 3
      5 years ago

      I have the same issue, the only difference is my last save time was 1:51 PM on my PC, while the version in Dropbox says 2:51 pm on the same date. I am here in Knoxville, TN. Any suggestions for resolving this issue will be appreciated.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey HappyPing, thanks for posting on our Community!

        Can you please send us a screenshot of where you're spotting this so that we can have a visual too?

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