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pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

I am using dropbox using windows xp professional operating system. Today it is not working!

i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so,...
desktop
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there pantonfototrend, 
 
At first, if you’re referring to the desktop app, please note that it stopped supporting Windows XP in August 2016. You can find a list of currently supported Windows OS version in this article. 
 
If you’d like to ensure the Windows OS’s version though, just follow the steps outlined in this link. 
 
However, if you’re referring to the website though, you should be able to access your Dropbox account from the website if you're using a supported browser.
 
Let me know if you have any other questions!
  • pantonfototrend's avatar
    pantonfototrend
    Explorer | Level 3
    7 years ago

    Hi Lusil

    If it stopped supporting xp back in 2016 why have i been able to use dropbox successfully all the way up to today?

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      I’m afraid I can’t explain why your desktop app continued to sync up till now. The only thing I can think of is to double-check that your device’s OS is indeed Windows XP.
       
      If you find that it is:
      • Windows XP, unfortunately, there’s not much I can do to assist as it’s not supported. 
      • A different OS that we support, don’t hesitate to get back to me with any additional info. 
      Let me know what you find, pantonfototrend!

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