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Forum Discussion

pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

I am using dropbox using windows xp professional operating system. Today it is not working!

i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so,...
desktop
sync
SLJ1's avatar
SLJ1
Helpful | Level 6
7 years ago
Same here. Can't get to my files. I've been using drop box online i.e. not syncing. But now I can't get in...
  • pantonfototrend's avatar
    pantonfototrend
    Explorer | Level 3
    7 years ago

    It is definitely Windows XP that is the problem. Once I used my laptop with Windows 10 it worked fine. So, solution is to convert to Windows 7 or above.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Glad to hear that you were able to resolve your concern in the end, pantonfototrend! 
       
      If you have any other questions, just give us a shout. 
       
      SLJ1, could you please elaborate on the behavior or/and error that you’re seeing? 
       
      Could you also check if you’re using a supported browser to navigate to your Dropbox?
       
      Thanks in advance!
      • SLJ1's avatar
        SLJ1
        Helpful | Level 6
        7 years ago

        Hi

        I'm using Chrome, which is one of the supported browsers. It has worked perfectly well up until about a week ago. Ie I was able to use dropbox online and manually upload / download files. I could also see what documents I had in dropbox and move them around. Now however there is nothing. I cannot get in. When I click on dropbox the little 'loading icon' just goes round and round and round and round. And the screen stays blank.

        Thanks

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