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pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

I am using dropbox using windows xp professional operating system. Today it is not working!

i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so,...
desktop
sync
pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

It is definitely Windows XP that is the problem. Once I used my laptop with Windows 10 it worked fine. So, solution is to convert to Windows 7 or above.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Glad to hear that you were able to resolve your concern in the end, pantonfototrend! 
 
If you have any other questions, just give us a shout. 
 
SLJ1, could you please elaborate on the behavior or/and error that you’re seeing? 
 
Could you also check if you’re using a supported browser to navigate to your Dropbox?
 
Thanks in advance!
  • SLJ1's avatar
    SLJ1
    Helpful | Level 6
    7 years ago

    Hi

    I'm using Chrome, which is one of the supported browsers. It has worked perfectly well up until about a week ago. Ie I was able to use dropbox online and manually upload / download files. I could also see what documents I had in dropbox and move them around. Now however there is nothing. I cannot get in. When I click on dropbox the little 'loading icon' just goes round and round and round and round. And the screen stays blank.

    Thanks

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for getting back to me, SLJ1. 
       
      Hmm. :thinking: Have you by any chance tried another browser or an incognito window? 
       
      Also, I’d recommend ensuring that you’re not running any third party browser extensions and, as a final attempt, try clearing the cache - maybe that will do the trick. 
       
      Let me know how it goes!
      • SLJ1's avatar
        SLJ1
        Helpful | Level 6
        7 years ago

        Hi again and thanks for the support. I cleared the cache and now the little arrow doesn't go round. the screen just sits there, blank. I havent' tried any other browser or incognito window since i never used them before when dropbox worked. Anyway....I suppose that it has just been 'improved' out of reach. sigh.

        meanwhile using chrome on android, i seem unable to upload a file to dropbox. but at least i can download what is already there so I haven't lost all my documents. yet. although that waits to be confirmed as dropbox might 'develop' further 'improvements'! if it works why 'fix' it? lol

         

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